Privacy Policy

Menasa DMCC (the “Company”, “we”, “our”, or “Menasa”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect and process personal information about you when you visit our website menasa.net, all visitors who access our website or services through any mobile application (together, “Website”) and when you use our products and services (our “Services”), or when you otherwise do business or make contact with us.

By visiting and/or ordering services on this Website, you agree and, where required, you consent to the collection, use and transfer of your information as set out in this policy.

This privacy policy applies only to the Website, and does not extend to the websites of any other companies or organizations (including restaurants) to which we link, and specifically address our obligations in respect of applicable laws in the United Arab Emirates (“UAE”).

Please read this policy carefully to understand how we handle and treat your personal information.

What information do we collect?

We may collect and process the following personal information from you:

Information you provide to us: We collect personal information when you voluntarily provide us with such information in the course of using our website or Services. For example, when you register to use our Services, we will collect your first name, last Name, Email address, password, phone number, business information, and billing details.

Information we collect when you do business with us: We may process your personal information when you do business with us – for example, as a customer or prospective customer, or as a vendor, supplier, consultant, or other third party. For example, we may hold your business contact information and financial account information (if any) and other communications you have with us for the purposes of maintaining our business relations with you.

Information we automatically collect: We may also collect certain technical information by automatic means when you visit our website, such as IP address, browser type and operating system, referring URLs, your use of our website, and other clickstream data. We collect this information automatically through the use of various technologies, such as cookies.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, to advertise to you on other sites, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you delete or decline cookies, some features of the Sites may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

However, if you choose to disable cookies, you may be unable to access certain parts of our site. A banner asking you to accept our cookies policy will be displayed upon the first visit to our website (or the first visit after you delete your cookies). Unless you have adjusted your browser setting so that it will refuse cookies and/or you have not accepted our cookies policy, our system will issue cookies when you log on to our site.

What do you use my information for?

The personal information we collect from you may be used in one of the following ways:

1. Contacting you (including for promotional purposes).

2. Uploading your content (raw data or otherwise) to our Service as you request.

3. Permitting you to update, edit, and manage your content on our Service.

4. Communicating with you about your account or transactions with us (including service related announcements) and send you information about features and enhancements on our Service.

5. Informing you about changes to our policies.

6. Optimizing or improving our products, services, and operations.

7. To process transactions and to provide Services to our customers and end-users.

8. Personalizing content and experiences on our Service, including providing you reports, recommendations, and feedback based on your preferences.

9. Other uses in accordance with our Terms of Use or any other purpose disclosed to you at the time we collect the information.

10. Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

Do we disclose your information to outside party?

We may share your information with third parties in certain circumstances:

1. Third parties process information such as credit card payments and provide support services related to payments for us. In addition, we may need to provide your information to any restaurants (“Partner Restaurants”) that you have placed your order using our Services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

2. We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting services, off-site backups, email service providers, and customer support providers. We will only share your personal information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and applicable laws.

3. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.

4. We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, Partner Restaurants, or the users of the Service or the public. This includes exchanging information with other companies and organizations for fraud protection.

5. We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

6. We do not sell or trade your personal information to third parties.

What steps are taken to keep my personal

information secure?

We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Service is stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Data Retention

We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. You can ask to close your account by contacting us at the details above, and we will delete your personal information on request.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

Your Rights

You may always opt-out of receiving future e-mail messages and newsletters from Menasa. We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at hello@menasa.net. Please note, however, that you generally cannot opt-out of service related announcements, e.g. if the Service is temporarily suspended or if delivery of a product or service is delayed.

Changes to this privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Contact

If you have any queries and requests relating to our use of your information or Menasa’s Privacy Policy, you may email us at hello@menasa.net or write at the following address: AstroLabs, JLT, Cluster R, Unit R6, Unit Code RET-R6-100.

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